tech | Shweta Taneja

December 4, 2014June 16, 2016

Putting a stop to mobile addiction

Can’t help pressing the mobile screen button every few seconds? Here are apps that will track your mobile use and help reduce phone dependency

In May, the National Institute of Mental Health and Neuro Sciences (Nimhans) opened a first-of-its-kind clinic in the country—a centre to treat teenagers’ obsession with social networking, instant chatting apps, texting and mobile games. In other words, addiction to mobile phones.

Though there have not been any formal studies on how addicted we are to the little black device in our hands, most of us show symptoms of what some psychologists cautiously call mobile-phone overuse—checking the phone every few minutes, fidgeting with it in public spaces and parties, and becoming impatient or worried if we’ve left it at home. Don’t believe it? These apps will help you understand how addicted you are to your phone.

My Mobile Day

Süleyman Kuzula, a 26-year-old Turkish engineer based in Germany, created My Mobile Day because he felt that people, especially children, were on the way to becoming “mobile phone zombies”. “My app can help people organize their mobile phone and control their own behaviour of mobile use,” says Kuzula.

BreakFree

Created by Mumbai- based app development company Mobifolio in January, BreakFree is the brainchild of Mrigaen Kapadia and his wife Nupur Kapadia. They realized that both of them, as well as their family and friends, were hooked to their smartphones. “We thought it would be nice to have something on the phone which could monitor how addicted you are to your phone and show the facts to you, and so BreakFree was born,” says Kapadia. BreakFree scores you on addiction, letting you track the time you spend on the phone and compete with friends and family to reduce phone dependency.

December 3, 2014June 16, 2016

Shield your Android

Is your ‘droid’ device protected against increasingly devious virus attacks? If not, here are some life-savers

Of all the new threats against mobile operating systems in the second half of 2013, 97% were targeted against Android, according to the “Threat Report” released by security research firm F Secure Labs in March. It doesn’t end there. According to the report, India tops the list in reporting Android malware.

Given that 93% of Indian mobile Internet users are on Android, according to research firm International Data Corp., that’s not surprising. “Android is the most popular and widely used operating system worldwide, with over a million new devices being activated every day,” says Ritesh Chopra, country manager (India) at software security firm Symantec Corp. “When it (Android) gave smartphone users more freedom to install software from outside their official marketplace, it also opened the doors to malware authors, who have spent years honing their techniques,” he adds.

In a February report, Symantec stated that on an average, 272 new malware variants and five new malware families targeting Android were discovered every month in 2013. “These threats can steal your personal and financial information, track you, send premium-rate SMS messages, and display intrusive adware,” says Chopra.

Android has been designed with multilayered security to anticipate and tackle malware attacks on it as well as attacks on third-party apps in its official marketplace. But what Google didn’t anticipate was the illegitimate marketplaces on the Internet.

“Today, it’s Android’s compromised versions of legitimate apps that have become a problem,” says Sriram Raghavan, security and forensics consultant, Secure Cyber Space, a firm that helps businesses secure their Web presence. These versions are available on unregulated third-party Android marketplaces, or free versions of paid apps that can be downloaded from anywhere and installed. They work exactly like the paid app but with a slight difference; they have an innocuous additional code inserted in them, a malware. Raghavan believes security apps might offer at best limited protection.

Once the malware is inside your system, it can do anything, from getting access to voicemail, call logs, notifications, user passwords for apps, or even sending SMSes. “You can update your software but some malwares are smart and update with the operating system,” says New Delhi-based cyber security expert Dominic K. The best protection against malware is to disable apps downloaded from unknown or unauthenticated sources.

“Trust only the Google play app store or the device manufacturer’s online store,” says Raghavan. Also, never connect to open or unknown Wi-Fi networks and remember to install an authenticated remote wipe or lock app in the unlikely event that the device is stolen or lost. Plus, always lock your screen when the device is inactive. And of course, choose one of the apps we list here to better protect your device.

McAfee Antivirus and Security

Other than scanning the apps you install and checking your phone constantly for malware, the 4.0 version of McAfee updated in March, can wipe off your data and restore it from a backup if the phone is stolen.

November 29, 2014June 16, 2016

7 silly things we do with smartphones

Among them, using abbreviations to send text messages, shooting videos incorrectly, and letting apps eat into battery life

Ever run around like a headless chicken in search of a socket, to plug in your dying smartphone? Or been told off for talking too loudly on the phone in a public place? The first brands you as someone who can’t stay away from those shiny little touch screens, even momentarily. The second is a dead giveaway that you are a recent digital immigrant. Here are seven ways to avoid being seen as a smartphone addict and being exposed as a smartphone newbie.

Keeping all the notifications on, always

There was a time when a ping meant only SMS. Now pings and push notifications can mean anything from a friend liking something on your social network, or an app pushing in weather information to you, an email, a new music update or a WhatsApp ping. That’s a lot of notifications, and checking and replying to them means that you actually are more glued to your phone’s screen than to life. Scientists at the University of Bonn in Germany recently developed an app to track the usage of smartphones among students. They found that on an average the students activated the phone more than 80 times a day, every 12 minutes. About 15% of this time was spent on WhatsApp, while Facebook took 9% and games 13%.

DO: Find out how addicted you are to your smartphone with Menthal (Menthal.org, free on Google play), an app developed by the University of Bonn scientists to measure cellphone use. The app runs in the background and records every time you unlock your phone, start an app, or receive a call—and tells you how much of your time is consumed by your phone. Oh, and switch off, or at least silence, all those annoying notifications.

Taking videos in the portrait mode

Unless you plan to play the video only on your phone or mean to share it on the app Vine (the only place where it might be acceptable), or share it with a person who has a head attached perpendicularly to her body, may we suggest you keep your phone in a landscape position every time you take a video? That is the long way instead of the tall way in phones. Most smartphones still don’t have the post-edit ability to rotate a video like a photograph. And most video browsers don’t come with the ability to play the video in its portrait mode. The ones which do, show thick black bars on both sides of a video, which can get slightly irritating. There’s an additional reason that all videos are wide rather than tall. We as humans are meant to see the world left to right rather than top to bottom.

DO: Want to correct something you have already shot in the portrait position? Download Video Swivel (iTunes, free) or the VLC media player on the desktop (Videolan.org, free) and straighten it up before you share.

Thinking it is clean

Touching your phone just before you eat might not be such a great idea. ‘Which?’, a technology daily magazine based in the UK, did a study in September and found that smartphones had a whopping 140 ‘Staphylococcus aureaus’, a bacteria that causes severe stomach pain, while the toilet seats they tested had less than 20 of the creatures. And did we add that tablets had a whopping 600 of them? DO: Unplug your devices, switch them off and wipe them clean with a damp, lint-free cloth.

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November 28, 2014June 16, 2016

Manage the cloud

Finding it difficult to remember if your presentation was uploaded on Google Drive, Dropbox or OneDrive? Here are apps to consolidate your free cloud storage

Our lives are scattered in the cloud, distributed across online storage accounts. A few gigabytes on Dropbox, a few more on Microsoft’s OneDrive and a few gigs on Google Drive and Apple’s iCloud. One can manage three, two, or even four, but with new services offering 50 GB free for data storing online (see “More than 10 GB”), it is becoming difficult to remember what is stored where, and almost impossible to use what you’ve uploaded. Which is where you can opt for one of these consolidation services. These let you search, view, edit and transfer data from one cloud service to another seamlessly, through a Web or mobile app. Time to live in the cloud!

Mover

Want to move your files from one storage space to another? That’s where Mover comes in. The app lets you copy, merge and transfer files between each cloud storage service you use, easily. The transfer from one cloud to another is especially pain-free and fast, working in the background and sending you an email once it’s done. So if you’ve heard the bad news that the free storage service you have been using forever is shutting down, like Ubuntu One, use Mover to shift the data stored there to a new cloud storage service. Mover.io. Available on desktop. Personal plans from $15, or around Rs.900, a month allow five scheduled moves. Free for one move.

CloudGOO

Jared Preston, co-owner of cloudGOO, decided to work on an aggregating cloud service after he found that he and his friends and colleagues in Seattle, US, were struggling to consolidate and aggregate their storage space online. CloudGOO launched its Android version in March, following it up with an iOS version launch in April. The app supports Google Drive, SkyDrive, Amazon Cloud Drive, Dropbox, SugarSync and iCloud (on iPhone) and the service offers just a basic view-only platform, something Preston hopes to change with updates. But there are some cool features that make the app worthwhile, including the fact that you can ask cloudGOO to automatically upload your pictures, videos and documents from your device to the cloud. It’s smart enough to see which of your cloud storage platforms has the space and upload the content there.

Otixo

Launched in January 2012, Otixo is an old horse still going strong. Aimed at small businesses and collaboration on the cloud without boundaries, the app offers strong features for personal use, including collating all your files in the cloud, transferring files from one cloud to another with a simple drag-and-drop, and creating projects called “Spaces” to collaborate, share files and folders across any cloud. Headquartered in Boulder, US, the service supports a whopping 29 platforms in its ecosystem, including online storage services, social networks like Facebook and document-management platforms like Alfresco.
First published in livemint.com. Read the complete article here.

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November 27, 2014June 16, 2016

Apps that mean business

Travelling for work? Download these apps to keep you on track

Are you the incessant air-mile collector like George Clooney in the 2009 Hollywood film Up In The Air? The kind of business traveller who’s more at home at airports across the world rather than back at home? If yes, these apps might help you reduce your stress and get some more work done on the go.

Hipchat

Want to chat and video chat on the go with your team? Head to HipChat, a group chat platform for teams. Other than allowing voice and video chats in groups, it also lets you screen-share, share files through a simple drag-and-drop interface and share code and ideas with your teams. You can have a one-to-one with a co-worker from the team at any point. If there’s a meeting on HipChat that you weren’t able to attend, you can see the chat history and continue conversations right where you left them. All communication through HipChat is encrypted so it’s safe for meetings. The best part? It runs on almost every platform.

Hipchat.com; free on iTunes, Google Play, Linux, Windows, Mac and the Web. In-app (or additional) purchase of the video-calling service costs $2 (or around Rs.120) a month

Mynd

Mynd is a smart calendar which manages your time efficiently. Updated in July, the app syncs your existing calendars and then uses its adaptive machine learning to help you like a virtual assistant, getting smarter with every choice you make. The aim is to save you time, manage your goals, prepare you for meetings and get you from point A to B. You can dial-in to conference calls with one click; the calendar also coordinates a group’s meeting by proposing multiple meeting times. Every morning it will warn you of how long it will take you to reach work. It also syncs with your LinkedIn account and automatically discovers and displays information about the people you’re going to meet.

Mynd.me; free on iPhone

WorldMate

Want someone to make an itinerary for you? Head to WorldMate. All you have to do is forward your flight and hotel confirmation emails to [email protected] and the app converts it into an itinerary. Once your itinerary is made, the app will send flight alerts and if it perceives you’re going to miss it, WorldMate sends details of alternative flights to the same destination. You can share the itinerary, add more to the schedule and get a map view of your travels. Updated in July, the app also recommends hotels based on your past trips and personal preferences. The best feature is its LinkedIn integration, which alerts you if any of your colleagues are nearby for an impromptu meeting or dinner.

Worldmate.com; free on Google Play, iTunes and Windows Phone

DocuSign

Meant for managers who don’t want to keep decisions pending while they’re travelling, DocuSign lets you sign documents electronically and send them in just minutes to your team. Built on digital transaction management technology, which is a category of secure cloud-based software to digitally manage business transactions, DocuSign electronic signatures are valid and legally binding across the world…

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November 26, 2014June 16, 2016

Twitter toes the line

The redesign of the microblogging site reflects the changing user profile of social networks—but the look is very similar to that of its competitors

In February, for the first time in Twitter’s history, chief executive officer Dick Costolo acknowledged that Twitter needed to reach a larger and more varied audience. “By bringing the content of Twitter forward and pushing the scaffolding of the language of Twitter to the background, we can increase high-quality interactions and make it more likely that new or casual users will find the service as indispensable as our existing core users do,” Costolo announced at a meeting with investors.

The aim, he explained, was to create more visually engaging content. This was reflected in the announcement on changes in a user’s profile page on Twitter’s official blog (Blog.twitter.com) a week ago. The new profile allows for a huge, rectangular cover photo, a profile picture, with the capability to pin a tweet to the top, checking the favourite tweets of a user, or showing the most retweeted tweet in a bigger, easier-to-read font. The visual design changes also give the user the power to upload multiple pictures in a single tweet, making it all the more obvious that Twitter believes going visual is the way to survive the social networking game. The design of the Twitter profile page, however, now looks eerily similar to the Facebook and Google+ profiles.

Going mainstream

According to a November report by Business Insider Intelligence, a research service from business news website Business Insider, Facebook is the dominant social networking platform with 1.23 billion users worldwide, with YouTube following closely at one billion users. Twitter has a mere 241 million users worldwide, not even close to the two “mass” social networks.

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November 25, 2014June 16, 2016

Looking to pay through your mobile?

Try these apps Turn your smartphone into a wallet. Here are some apps you can try

Pay for petrol, buy lunch, shop for groceries—without taking out your wallet. All you need to do is tap or click on your smartphone. In a country where many users are going online through mobile, digital wallets could well be the next big thing.

Also called electronic wallets or e-wallets, this technology allows you to make financial transactions with a smartphone. This could include paying for stuff when you’re at a shop with just a tap of your phone, transferring money to a friend, or paying for movie tickets, cabs, home bills, travel, without taking out your credit or debit card, or cash.

Start-ups and companies are hopping on to the bandwagon with options ranging from Near-Field Communication (NFC), Bluetooth and even money transfer to a phone number without details of the other person’s bank account.

Internationally too, companies like Apple, Google and Amazon have gotten into the space with their own e-wallets, exploring this nascent technology. In India, however, regulations and policies make the process of implementation a little different. To protect consumers, the Reserve Bank of India (RBI) mandates that each online transaction in the country go through two-factor authentication. Step 1 is the CVV number and step 2, a one-time-password (OTP). This process, which is not required in other countries, has proved to be a slight hiccup for companies like Uber, a US-based ride-sharing service, in accepting cash-free payments from customers. In August, the RBI rapped Uber when it started routing its payments through international gateways to automatically bill its Indian consumers and avoid the cumbersome two-step authentication.

Uber was not alone. Other e-merchants had been doing it too. The RBI issued a circular later that month, making it mandatory for all companies to settle payments within the country with two-factor authentication by October. “If someone has violated the rules, they should be pulled up,” says Saurabh Tripathi, partner and director at Boston Consulting Group, a strategy and general management consulting firm. He believes, however, that the current mobile payment regulations can be eased a bit. “For example, RBI could change it to a single-factor authentication for small payments of, say, up to Rs.1,000,” he says. This will give a push to the new technology and make mobile payments more common.

Some Indian start-ups are trying to figure out ways to work with the guidelines. “The extra step of second authentication adds friction, making the dropout rate higher,” says Nitin Gupta, chief executive officer (CEO) of PayU India, an online payment processor company. To deal with it, Gupta acquired Eashmart, a mobile-based payment app, in October to add a single nifty feature to his app: “When you start a transaction, we request the bank to send you a One-Time Password, which our app automatically reads and shows you. All you do is say yes.”

Looking to pay through your mobile? Then try out some of these apps in the market right now.

KayPay

Launched in October, KayPay is a simple way to transfer money to any of your Facebook friends. To begin, you have to log into KayPay’s site with your Facebook ID, allow it to use your Facebook profile information, and then add your bank details. Once that’s done, simply select the Facebook friend you want to send money to, put in the amount and the OTP sent to your phone. Your friend gets a notification about the money in her Facebook account and can log in within 48 hours into KayPay’s site to retrieve it. If she doesn’t, the money comes back to your account. Your bank account details stay with Kotak Mahindra Bank, the creators of the app, but it is not necessary to have an account with Kotak to use this app. Charges undisclosed. Currently works with 27 banks. www.kaypay.com

MobiKwik wallet

MobiKwik is a prepaid wallet. Once you fill it up, you can use it to recharge your phone, pay your bills, transfer money and buy from e-merchants. Money can be transferred into the MobiKwik wallet through cards, cash and netbanking, and it supports payment to major e-merchants like BookMyShow, Dominos, redBus, etc. “MobiKwik now processes about 200,000 transactions a day,” says Bipin Preet Singh, founder and CEO, MobiKwik. “Forty per cent of them come from movie and bus ticket bookings, purchases on e-commerce sites and bill payments, and 60% via phone recharges.” Now it is working on adding an e-KYC process so that users can increase the maximum wallet limit from Rs.10,000 to Rs.50,000. Free on Web, Android, Windows, iOS and BlackBerry. www.mobikwik.com

HotRemit

Launched in October, HotRemit allows you to transfer money to another HotRemit account, or to a Facebook, mobile or BBM contact, without the other person’s bank account details. Other than transferring money, you can also use the app to pay e-merchants. Currently, the app makers are working on launching their Android and iOS apps and convincing merchants to adopt NFC payments, where you just tap your phone to make the payment. …

First published in livemint.com . Read the complete article here:
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January 23, 2014June 16, 2016

Supercharge for office

More and more people are using their cellphones as computers, and if you’re carrying a “computer” in your pocket, why not put it to work? A phone isn’t always a good replacement for a computer—good luck filling in giant Excel sheets on a 4-inch screen—but there are some ways in which phones can really simplify your work life, or just take a little of the stress away. We look at new apps that can bust work stress.

RescueTime

If you’ve ever had a day where you go in with 10 items on your agenda and end with all 10 untouched, then you need to look at this free app. RescueTime helps you track how you’re using your phone, and can be used to identify the major distractions that keep you from getting work done. RescueTime is a popular app on Google play, with over 700,000 downloads, and its iOS version is expected to launch in February. The app is simple—all you have to do is install it and it will run in the background. You go about your daily usage without having to check the app, and whenever you want to analyse your phone usage, just open RescueTime and you can see an efficiency score that helps you easily track your progress in cutting down on distractions. RescueTime will tell you which apps you’ve been using, how much time you spend on each, and will also track phone calls, so you know exactly how you’ve been spending your time—it even lists your top distractions. There’s also a handy stopwatch to use in meetings or during exercise.

RescueTime is free with some paid features at $9 (around Rs.550) a month, on Android and browser. The iOS app will launch in February.

Talygen Business Intelligence

Location awareness and being online all the time make phones a great way for employees on the road to check in with their office. Talygen is a paid app that helps employees manage all the paperwork without any paper, so they can focus on the important parts of their job. This tool is useful for small business owners who want to keep track of on-the-road employees or time spent in a client’s office. You can track billable time, work on customer relationship management, expense accounting, manage leave and many other administrative issues.

The app, launched last month, makes it really easy for your employee to check in on the go so that you, as the manager, save time tracking. Everything is organized on the cloud and the data can be accessed through the app. The data can also generate an advanced report which can then be exported into a PDF or an Excel file.

Talygen, $20 a month onwards, on iTunes, Google play, Windows Phone and BlackBerry.

Agent

Is your smartphone’s battery always dying on you? Install this personal Agent, a smartphone app which does little things to make your phone, well, smarter. The app runs in the background and saves the battery by automatically dimming the screen when your battery signals low, automatically silences your phone during meetings, remembers where you parked your car and puts your phone to auto-respond when you’re driving. It also allows only urgent calls or messages when you’re sleeping. The app is triggered by Bluetooth and it can also read your SMSes aloud or send automatic responses, or reply to a select list of contacts only. It was launched in November, and the makers are adding more features. “In 2014, the app will be able to call you a cab right before your next meeting,” says Kulveer Taggar, CEO and co-founder, “or pay for your coffee before you get to work.”

Agent, free on Google play.

Limitless

Limitless is meant for anyone who wants to manage their time on devices better. The productivity tool, which works on Google Chrome, gives an update on how much time of the day was spent productively and how much of it on Facebook and Twitter. “We are a behavioural science company that helps users get work done,” says Anup Gosavi, co-founder, Limitless. “If the person has the desire to become more efficient in how they use their devices, Limitless can be the right productivity companion.” The tool categorizes the various websites you visited on your Chrome browser and differentiates with tags like work, social and other learning. At the end of the day, it shows you the percentage you spent in each of those sections. It also has nudges, albeit gentle, to get you back to work. Launched in December, the tool is still in its early stages, releasing updates and building up Limitless for Safari, Firefox and mobiles.

Complete article on www.livemint.com

January 23, 2014June 16, 2016

Rearrange your online life

Click. Share. Like. Comment. Post. Redo. If keeping pace with your multiple virtual lives is getting too much for you, use these tools to reorganize them and get back to your real one. Believe us, you will thank us for it.

Swayy

This one is for the share hogs—the ones who would like to read things from the Net and share but want to avoid hopping from site to site. Swayy, which was launched in September, is a sixth-sense curating site that reads your interests, scans the Web and then serves you the best articles, videos and infographics, also sharing them with your social networks. All you have to do is log into your Twitter, add in your Facebook and LinkedIn accounts via Swayy and let its codes work in the dark to figure out what you like and who you are. “By analysing a user’s social audience and understanding what topics his/her audience are interested in, Swayy can match the user with the most relevant and trending content to help him/her share better and grow his/her online presence,” explains Lior Degani, vice-president, marketing, Swayy. That’s not all, you also get served social analytics—clicks, likes, retweets, new followers, etc.—to share better in future and figure out which of your content worked well with the audience.

Free for two social accounts; $9 (around Rs.550) a month for a paid account, which allows for scheduled posts too.

ThinkUp

Tired of the time they were spending on Facebook and Twitter, the founders of ThinkUp decided to build an app to connect all social networking accounts and sort out the crazy stuff that is posted on them every day. ThinkUp, which launches today, uses bots and smart code to show the most relevant information from your social networks on your screen. So you don’t have to scroll Facebook and then Twitter, and then Instagram, to find out the things that are most important. More than that, ThinkUp also tells you who your biggest online fans were per week, whether your old profile picture was better than the new one, or if your friends like it when you post quotes from famous people. It gets the delight back into the social.

A paid service that costs $60 a year.

RebelMouse

An open-ended space, in its simplest form RebelMouse can be used to collate all your social media streams and put them together in one place for you to see. But that’s not all it does. “We are a full publishing platform that lets you simply create great content and have a beautiful site, mobile Web experience, engagement tools and an analytics suite that is actionable,” says Paul Berry, founder and CEO, in an email interview. With three simple clicks, you get your content from all over the Web on one page. After that, it’s up to you. Do you want to make a website of all the content you are constantly getting? Do you want to curate and clean up and then share it seamlessly with all your social networks? Or embed in an existing website? Or do you want to make a campaign out of it? RebelMouse lets you do all this and more. No wonder the site reached 17.5 million unique visitors in December.

Free for individuals to curate, create and share across social networks. $500 upwards a month for brands.

Flavors

Instead of giving multiple LinkedIn, Facebook, Twitter, Google+ Ids to a stranger who wants to connect with you, give them one: your website address. As the name suggests, Flavors.me brings together all your myriad faces in the digital world on to one website and gives you a unique URL to print on your visiting card. The platforms they recognize include social networks (Twitter, Facebook and LinkedIn), location-based networks (Foursquare), blogs (Tumblr, WordPress, Blogger and Typepad), photo-sharing sites (Flickr and Picasa), video-sharing sites (Vimeo and YouTube), even audio-sharing sites (SoundCloud, Last.fm, 8tracks and Mixcloud). Basically, anywhere you might be present. Once you create a log-in Id, go step by step in choosing a template and finalizing how your site looks with social media streams…

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December 25, 2013June 16, 2016

Digital star wars

Celebrities are fast realizing the power of social networks and are working hard to engage their fans. Here are some lessons you can learn from them…

Bollywood legend Amitabh Bachchan has over 8,117,186 fans on Facebook and 7,550,474 on Twitter; at any given point when he logs in to a social networking site, at least 7,550,474 individuals will listen to his opinions and thoughts. And they respond to him, all the time.

Social networks make it easier than ever for everyone to be heard, but real-world celebrities still tend to get the lion’s share of attention. This fan following can make a new release a hit or drive attention to their favourite causes, if they can hold your attention more than other celebrities, of course.

“The superstars can share their personal experiences and get creative in terms of how they want to present themselves to their fans off-screen, which was never possible before,” says Puneet Johar, co-founder and managing director of To The New, a digital services company which has just released a report that compares the activities of Bollywood stars on Twitter. Bachchan has the most followers, and the number has grown most quickly too, at 87% over 2012. Madhuri Dixit-Nene, Akshay Kumar and Sonam Kapoor are among the other fastest growing Twitter users. What can the rest of us learn from this?

Ashish Joshi, vice-president, digital, and business head, Fluence, a digital media company that handles the online lives of Bachchan, Salman Khan and Karisma Kapoor, believes that celebrities really want to increase their digital reach. “One aspect of it is to give something precious to the fans but another important thing that’s there in the back of their head is brands. Advertisers today evaluate a celebrity’s penetration on social media platforms while figuring out a fee for them,” he says.

Keeping it real

Having a social media team doesn’t mean someone else is tweeting for you. “We do not actively control a celebrity’s Twitter page,” says Joshi. “They have to do their own communication. But what our creative team does is build a story around his or her personality, an online story which our sales team can sell to brands as a concept.”

Once they have figured out a story, they guide the celebrity and package the content well. Joshi gives the example of Tuesday Memoirs, a series of Facebook posts where his team uploads pictures of Bachchan from the 1960s, 1970s and 1980s on the sets, or during tours, and writes stories around them. “These stories are precious to his fans, it increases his reach on Facebook, and the artiste loves the engagement it provides,” says Joshi. All posting, blogging, writing is done in consultation with the celebrity, though there’s a team from Fluence which acts on his behalf.

“Web presence has to be personal,” agrees Bunty Sajdeh, chief executive officer, Cornerstone Sport and Entertainment, which handles the accounts and online lives of sportspersons like Yuvraj Singh, Virat Kohli, Rohit Sharma and Sania Mirza, and actor Sonakshi Sinha. “That is what the fans want.”

Updating Twitter, Facebook and other accounts every day, multiple times a day, is a full-time job though, and not something most celebrities can actually manage. “Virat Kohli tries to keep it personal but we have to help him out a little since he can’t give the fans enough due to his busy schedule,” says Sajdeh. His team keeps more than two million Twitter, and nearly 4.2 million Facebook, fans happy by ensuring all his activities are posted online, but Sajdeh says the actual interaction with fans remains strictly with the cricketer.

Ashwin Sanghi, author of The Krishna Key, who has over 100,000 followers on Twitter and nearly 600,000 on Facebook, says he uses automated tools to keep on top of social networks. He uses an app called Buffer to send updates he has saved in one block every half an hour. “I check Twitter only once in three days to check replies,” Sanghi says.

He adds that it’s important to distinguish between the networks. Facebook is for books and events, YouTube is for uploading lectures, Flickr has photos and Google+ has the articles he writes.

Faking it

The desperate desire for a fan following could lead a celebrity to buy followers and likes. A big following can make a difference, allowing a celebrity to get the next big project, movie, or sign a new deal. It can even make you a celebrity, as it did in the case of starlet Poonam Pandey(@ipoonampandey), who has over 450,000 followers on Twitter. “Paying for likes is foolish,” says Sanghi. “An inflated following might satisfy your ego but will give you no sales. It’s only valid for those who want to show to the world that they are being followed by a large number of people.” Fake likes and followers are so prevalent though that Facebook, Google and Twitter are trying to filter them out.

“For a celebrity, the number of likes and followers is extremely important as most brands check out their online engagement,” says Joshi, “but fake likes just doesn’t make sense. The engagement and reach is pretty low and platforms like Facebook now show how many likes you have and what’s the number of people who are talking about you.” He believes that it’s parameters like reach and engagement, rather than just numbers, that most advertisers are now looking at before signing a celebrity. After all, for a fan, the whole idea is to get closer to the star.

Show me the money

In October, Fluence, along with Twitter and ZipDial, a mobile marketing service, ran a campaign around Bachchan’s birthday. A fan who wasn’t on the Internet could give a missed call to follow the handle @SrBachchan and receive tweets on SMS. “It was a win-win situation, for us, the platform and the fans,” says Joshi….

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