Medical apps are proving to be a win-win for both doctors and patients. They provide immediate help and appointments as well as recommendations
In May, Shwetha Narayanan, 33, had a severe throat infection and urgently needed to see an ENT specialist. “I didn’t have any recommendations from friends and when you can’t speak, you don’t really want to wait,” says Bengaluru-based Narayanan.
She opened Practo, a doctor-appointment app, on her phone, read reviews of doctors close to her home, and booked an appointment with an ENT specialist within minutes. Since then, she has used the app multiple times to find specialists, such as a paediatrician for her daughter. “I’ve just taken another appointment with a doctor who has close to 100 reviews on the site,” says Narayanan. “I’ve not had a bad experience till now. If I do, then I might think twice on booking through an app.”